Worst customer service
<p>I want to close my FNB account from overseas. I was told by an fnb employee that I could totally do it. Now, I'm back in my home country trying to close the account and NO ONE EVER answers the phone. </p> <p> </p> <p>I have been trying to phone every number I come across but nothing worked. They're always "experiencing a higher volume of calls than normal". Every single time. How is it possible? </p> <p> </p> <p>Now, I'm gonna be charged again the monthly fees. </p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)