TN
Tlaleng N

1 reviews | Active since May 2016

10 Dec 2016, 08:02

Worst customer service

<p>Fnb doesn't care if you are pregnant,, everyone standing waiting for assistance:-( and the tellers,, enquiries and consultants are very slow...but tellers department you wait as if you are opening a mortgage loan.</p> <p> </p> <p>Went to the bank to make a transfer,,, the teller who was assisting said I need to link the account... imagine I waited for her n she wants to send me to enquiries to link,,,then the guy next to her told her to ask for an override....</p> <p> </p> <p>Going inside fnb branch one can literally die.</p> <p> </p> <p>Bad customer service </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Dec 2016, 09:50
Official

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is ***.

Kind Regards

Complaints Resolution

Tracey Sonickson

Email: ***

Tel Number: *** (Option One)