Worst Customer Service

<p>i logged a call for a debit order reversal. this happened March 2016 and after months of struggle between my private banker and debit order despute department. eventually the department told i would have to wait for 40days for feedback. i was given feedback on the 13th June and told it was unsucceful because i have a contract and signed. (which is true), however, i send proof to the department my resons for requesting a reversal, communication between myself and old mutual broker, and customer care. for 3months i was battling to change the monthly premium from R6500 to R4000 as R6500 was getting heavy on my pocket. i canceled my contract with old mutual because my request was never granted after 3months battle. even after sending those emails, today i got an email from the debit order despute department with a very short message. This is between you and Old mutual, bank cant get involved. after months of wait this is the results i get from a bank that i pay huge monthly fees?</p>