Worst Customer Service

Oxford Definition of Relief: Removal of anxiety/pain

FNB Definition of Relief: Add to anxiety/Pain

A bit of an oxy***** with emphasis placed on *****, placed in a plural expression. You get to choose who they are!

How do you give COVID19 debt relief by offering more debt to be repaid in a shorter period. This is called a short term loan for the uninformed. It has always been available.

FNB you went from the most trusted bank in the country to the most shallow. Not even the old established conservative banks share your approach.

The bad customer service did not stop there this was only the start.

In April I processed a claim on my credit life and we are now approaching June, and to this day I have received no feedback on my claim. Instead I had to phone them every week to follow-up. During these telephonic follow ups I have been **** to by claims consultants. I also attempted to resolve this issue over email but none of them felt the need to even reply to my mails.

I regret choosing FNB as my bank - Steve is the one smiling now.