Worst customer journey ever!

<p>When arriving in the branch to open up a new premium account, i was very disturbed with the fact that there where consultants sitting around having harty chats. 15 minutes later a lovely lady assisted me. Whiles advising that i want to move my account over with my current credit products it got declined, another consultant Lameez printed a mandatory decline page and said that is why it is declined, in a very arrogant abrupt manner. I was just offered different credit products from other banks yesterday, when i tried to explain that to her she was very deadset on what her system said. I would have liked her to call the credit department and do some more investigating. Besides the credit offering, my whole expectation of the premium banking customer journey experience was spoiled by Lameez. Firdows who was originally assisting me had more customer service s****s and actually cared about my journey. I furthermore left everything because if it starts like this, how will it be when I bank with them. </p>