Worst Customer Experience Ever - FNB Gold Business Account

I have had the worst experience with FNB Business banking with regards to my company setup for. FNB Gold business account. The process started nicely enough with the documents submitted and the card delivered but then everything went to hell. I have on multiple occasions tried to register online for business banking to have a message saying a consultant will be with you shortly. And no one has ever called me back. Then after spending over 6 hours on the line with FNB over 2 weeks I have been promised that my case has been escalated and that someone will resolve my account. But to date this has not happened. We have money in our bank account but are unable to do anything with it as FNB have shown their incompetence in dealing with this issue. Right now - I want my account closed and FNB to refund the monies deposited. But after another hour waiting in the queue to try and cancel the account and being put on hold. I have given up. What useless service