Worst customer experience

Item: FNB (First National Bank)
Rating: 1
Author: William M

Worst customer experience! I requested a settlement letter for my gold credit card but I am sent to pillar to post... But seems like no one wants to help me. The consultants hang up the phone as soon as they hear I want to settle and close the credit card.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

12 Feb 2020, 12:18

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***F

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply12 Feb 2020, 12:18

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***F

Regards

Hello Peter Complaints Team

***