Worst customer experience!!!

FNB Business banking has the worst customer service ! We have recently opened a business banking account with FNB for our body corporate.The Trustees have been dealing with a consultant Ntsako Vhukeya at Business banking and she has given us the worst customer experience I have ever received, we paying exorbitant fees monthly to run this business banking account with FNB and they didn’t even offer to come out to us to setup our business banking passwords, The trustees took time out of our busy days to go to merchant place only to sit in the reception area and find out Ntsako is not available for a meeting she setup...since than we have been trying to setup our business banking password over the phone , I have not been able to get hold of her to setup my business banking details after numerous phone calls from myself and my managing agent... we now sitting in a position as trustees, where we have money in our business account which we can’t spend because of the pathetic service we have received from FNB business banking in setting up our business banking passwords!