WORST customer EXPERIENCE

I hold a salary account in FNB and wanted to increase my limits of Debit card. I sent and email to *** which they have provided a number to call. I called the provided number and which they advised to go to nearest bank. I went to the FNB bank @Rivonia Village and they asked me to call the same number. I even started chat with agent using FNB secure chat and they connected to FNB limits team which they said again go to nearest bank.

Why are you playing with customers? This is how you treat the customer making me to round and round between callcentres and banks. This is the worst banking service I am getting from FNB.