MR
Mario R
1 reviews | Active since Feb 2014
26 Aug 2024, 09:24
Worst customer ervice ever and biggest *****s
Worst bank ever. I have tried to downgrade my bank account twice already and every time I get the answer that it will take 10 - 15 days. The last time I tried was on 27th of July and once again it has not been done.
FNB has puched me to the point of canceling all my services with them and even that is a pain as they do not allow people to phone in and everything needs to be done via chat. I have been trying to get 1 person to cancel my account already for over a hour and they let me sit and wait for a reply for 10 min at a time and then close the chat.
And it is amazing how willing the staff are to help close an account instead of trying to resolve it.
Afer the account was not downgraded I got told that I will receive feedback in a month. How pathetic is that.
Never ever use FNB as they have no customer ervice and do not have anyone that is willing to help resolve issues.
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Replies (3)MR
Mario R's updateReviewer Update
02 Sept 2024, 22:12It is already a week later and I still have not has a resolution from FNB. At the end of April I downgraded my account from a Private Client to an Aspire account and that was never done. End on July I once again asked them to downgrade my account to a Easy PayU account and that was also not done even after I was informed that ir would take 10 days. Even if they has told me that I had to give a 21 day notice I would have been well in the timeline as both times it was done on the 26th of the previous month. And not today with me having an open escalation open with FNB they went again and did another account billing on my account. The total money that was taken ekstra on my account is sitting on R768.49 and when I asked if they were going to refund the over charges on the account I received the answer that they would need to see if they can do it.
FNB is robbing people and the customer service agents would rather close an account instead of trying to resolve a fault.
I also asked one of the people working on the connect desk as I also have my cellphone contract with FNB and they changed the package to a top-up package and all my data that was bought 2 days priour is also gone. I was promised that I would receive the credit back by no later then the 1st of September and it still has not happened. Once again showing that FNB does not need any customers and are not willing to help customers at all. And the people wotking on the Connect Suit for FNB are rude and really need to go for communication training.
Bongani from FNB phoned me and said that she was working on the account that needs to be corrected and when I brought up was told that she needed to speak to her supervisor. If she did not speak to her supervisor then the needs to rather find another job, however if she spoke to ther supervisor and the person did nothing it would show what kind of people FNB is hirering. Lazy and incompetant help desk people that can not get something resolved in a timely manner.
I have spoken to 3 othet people I know that have accounts with FNB that also told me that the service that that they received from FNB is worst then pathetic and they also could not get anything resolved.
I have now been sittting on the APP for over 30 min waiting to be transfered to someome that can assist, however not getting any reply from them at all. It is really pathetic that people have to wait this long to get to an agent for a company that employs so many staff members. either the staff members are not doing their jobs or FNB is under staffed. Take your pick on that one.
FNB is robbing people and the customer service agents would rather close an account instead of trying to resolve a fault.
I also asked one of the people working on the connect desk as I also have my cellphone contract with FNB and they changed the package to a top-up package and all my data that was bought 2 days priour is also gone. I was promised that I would receive the credit back by no later then the 1st of September and it still has not happened. Once again showing that FNB does not need any customers and are not willing to help customers at all. And the people wotking on the Connect Suit for FNB are rude and really need to go for communication training.
Bongani from FNB phoned me and said that she was working on the account that needs to be corrected and when I brought up was told that she needed to speak to her supervisor. If she did not speak to her supervisor then the needs to rather find another job, however if she spoke to ther supervisor and the person did nothing it would show what kind of people FNB is hirering. Lazy and incompetant help desk people that can not get something resolved in a timely manner.
I have spoken to 3 othet people I know that have accounts with FNB that also told me that the service that that they received from FNB is worst then pathetic and they also could not get anything resolved.
I have now been sittting on the APP for over 30 min waiting to be transfered to someome that can assist, however not getting any reply from them at all. It is really pathetic that people have to wait this long to get to an agent for a company that employs so many staff members. either the staff members are not doing their jobs or FNB is under staffed. Take your pick on that one.
MR
Mario R's update02 Sept 2024, 22:12
Reviewer Update
It is already a week later and I still have not has a resolution from FNB. At the end of April I downgraded my account from a Private Client to an Aspire account and that was never done. End on July I once again asked them to downgrade my account to a Easy PayU account and that was also not done even after I was informed that ir would take 10 days. Even if they has told me that I had to give a 21 day notice I would have been well in the timeline as both times it was done on the 26th of the previous month. And not today with me having an open escalation open with FNB they went again and did another account billing on my account. The total money that was taken ekstra on my account is sitting on R768.49 and when I asked if they were going to refund the over charges on the account I received the answer that they would need to see if they can do it.
FNB is robbing people and the customer service agents would rather close an account instead of trying to resolve a fault.
I also asked one of the people working on the connect desk as I also have my cellphone contract with FNB and they changed the package to a top-up package and all my data that was bought 2 days priour is also gone. I was promised that I would receive the credit back by no later then the 1st of September and it still has not happened. Once again showing that FNB does not need any customers and are not willing to help customers at all. And the people wotking on the Connect Suit for FNB are rude and really need to go for communication training.
Bongani from FNB phoned me and said that she was working on the account that needs to be corrected and when I brought up was told that she needed to speak to her supervisor. If she did not speak to her supervisor then the needs to rather find another job, however if she spoke to ther supervisor and the person did nothing it would show what kind of people FNB is hirering. Lazy and incompetant help desk people that can not get something resolved in a timely manner.
I have spoken to 3 othet people I know that have accounts with FNB that also told me that the service that that they received from FNB is worst then pathetic and they also could not get anything resolved.
I have now been sittting on the APP for over 30 min waiting to be transfered to someome that can assist, however not getting any reply from them at all. It is really pathetic that people have to wait this long to get to an agent for a company that employs so many staff members. either the staff members are not doing their jobs or FNB is under staffed. Take your pick on that one.
FNB is robbing people and the customer service agents would rather close an account instead of trying to resolve a fault.
I also asked one of the people working on the connect desk as I also have my cellphone contract with FNB and they changed the package to a top-up package and all my data that was bought 2 days priour is also gone. I was promised that I would receive the credit back by no later then the 1st of September and it still has not happened. Once again showing that FNB does not need any customers and are not willing to help customers at all. And the people wotking on the Connect Suit for FNB are rude and really need to go for communication training.
Bongani from FNB phoned me and said that she was working on the account that needs to be corrected and when I brought up was told that she needed to speak to her supervisor. If she did not speak to her supervisor then the needs to rather find another job, however if she spoke to ther supervisor and the person did nothing it would show what kind of people FNB is hirering. Lazy and incompetant help desk people that can not get something resolved in a timely manner.
I have spoken to 3 othet people I know that have accounts with FNB that also told me that the service that that they received from FNB is worst then pathetic and they also could not get anything resolved.
I have now been sittting on the APP for over 30 min waiting to be transfered to someome that can assist, however not getting any reply from them at all. It is really pathetic that people have to wait this long to get to an agent for a company that employs so many staff members. either the staff members are not doing their jobs or FNB is under staffed. Take your pick on that one.
MR
Mario R's updateReviewer Update
09 Sept 2024, 15:44It is already week 2 of this problem and still FNB has not provided any feedback.
The person that contacted me was Bongani Mnguni and she is a Service Recovery Advisor has just been ignoring my follow up mails and just once again shows that she does not even attempt to try and assist customers at all.
The only person that has been willing to help and confirmed that FNB did make a mistake on my account was Paballo Pali and she was the only person that was willing to try and assist.
The person that contacted me was Bongani Mnguni and she is a Service Recovery Advisor has just been ignoring my follow up mails and just once again shows that she does not even attempt to try and assist customers at all.
The only person that has been willing to help and confirmed that FNB did make a mistake on my account was Paballo Pali and she was the only person that was willing to try and assist.
MR
Mario R's update09 Sept 2024, 15:44
Reviewer Update
It is already week 2 of this problem and still FNB has not provided any feedback.
The person that contacted me was Bongani Mnguni and she is a Service Recovery Advisor has just been ignoring my follow up mails and just once again shows that she does not even attempt to try and assist customers at all.
The only person that has been willing to help and confirmed that FNB did make a mistake on my account was Paballo Pali and she was the only person that was willing to try and assist.
The person that contacted me was Bongani Mnguni and she is a Service Recovery Advisor has just been ignoring my follow up mails and just once again shows that she does not even attempt to try and assist customers at all.
The only person that has been willing to help and confirmed that FNB did make a mistake on my account was Paballo Pali and she was the only person that was willing to try and assist.
MR
Mario R's updateReviewer Update
16 Sept 2024, 12:48Another week later and everytime I try and follow up with FNB I get the update that the refund department is waiting for an calculation.
How do people work for a bank that deals with money that in turn is numbers and then they take 2 weeks to get an calculation done.
The support staff over the last week has also been pathetic as the 1 person would tell me that it can not be escalated, 2nd person tells me that the query was never loged, 3rd person tells me that issue was resolved and then when asked about it the story changes and then she tells me that she was looking at the wrong referance.
This is really getting pathetic and trying to get this resolved is taking to long.
How can anyone trust them to protect their money if they can't even get an account query that was a mistake on FNB's side resolved
How do people work for a bank that deals with money that in turn is numbers and then they take 2 weeks to get an calculation done.
The support staff over the last week has also been pathetic as the 1 person would tell me that it can not be escalated, 2nd person tells me that the query was never loged, 3rd person tells me that issue was resolved and then when asked about it the story changes and then she tells me that she was looking at the wrong referance.
This is really getting pathetic and trying to get this resolved is taking to long.
How can anyone trust them to protect their money if they can't even get an account query that was a mistake on FNB's side resolved
MR
Mario R's update16 Sept 2024, 12:48
Reviewer Update
Another week later and everytime I try and follow up with FNB I get the update that the refund department is waiting for an calculation.
How do people work for a bank that deals with money that in turn is numbers and then they take 2 weeks to get an calculation done.
The support staff over the last week has also been pathetic as the 1 person would tell me that it can not be escalated, 2nd person tells me that the query was never loged, 3rd person tells me that issue was resolved and then when asked about it the story changes and then she tells me that she was looking at the wrong referance.
This is really getting pathetic and trying to get this resolved is taking to long.
How can anyone trust them to protect their money if they can't even get an account query that was a mistake on FNB's side resolved
How do people work for a bank that deals with money that in turn is numbers and then they take 2 weeks to get an calculation done.
The support staff over the last week has also been pathetic as the 1 person would tell me that it can not be escalated, 2nd person tells me that the query was never loged, 3rd person tells me that issue was resolved and then when asked about it the story changes and then she tells me that she was looking at the wrong referance.
This is really getting pathetic and trying to get this resolved is taking to long.
How can anyone trust them to protect their money if they can't even get an account query that was a mistake on FNB's side resolved