Worst Customer Care Experience

I have been experiencing ***** on my account for the past two months. I have done everything in my power as an FNB client to solve this, such as going into a branch, calling customer service, calling the ***** department and chatting to my "team of bankers". I had asked FNB to please investigate my account to which they charged me R750 for a ten page statement??? Upon talking to my team of bankers I was able to track down the *****ulent charges to which I had included in my email to the ***** department of charges on my virtual card in another province! that was a month ago. To this day I have not received my missing funds and any feedback on how *****ulent activity occurred on my virtual card as the cvv changes every hour and I need my biometrics to make a purchase aswell as the money taken from my account by FNB. My only course of action is to now take FNB to court. Worst customer care experience.