Worst Customer Care Ever!

Why is there no zero stars? If there was a competition for the worst customer care, FNB would win clearly. Maybe they could try running a circus, not a bank. On the 1st of December 2023 i saw that there was a ***** taking place on my account. I immediately blocked my card and called fnb to stop the transaction since it was pending, the lady said no we cannot stop it, we have to wait for it to be paid, then we can reverse it. For the next 5 days it was pending, and was eventually paid on the 6th. Now I went back to the bank and they said I must fill a form, which I did. Many emails later, nothing happened. Now on the 4th of January i got an email from a Melusi Mtshali asking me an unbelievable question, which transaction are you disputing sir? I can't believe such customer care! so all this time, what were we talking about? All the calls and emails that they rep****, what were we talking about?, I can't believe this! I am only keeping my account with you because you are the only one who deals with forex paypal! Today 9/01/2024 I contacted them two times with no help, Systems are down!