Worst customer care contact centre

Fnb contact service is by far the worst. Always saying they experiencing high volumes of calls which is all the time(same excuse) i had used over R200 airtime. 98% of the Consultants are *********** and rude. Always being sent back and forth getting told the same thing. Had to call different numbers and some took over 45mins with no answer from a consultant.i even had 2 x team leaders direct phone numbers and no answer. The only thing they quick to do is hand you over, with no communciation issues. FNB contact service is the worst i have ever experianced.