Worst cusomer service ever

I have been a loyal FNB client for around 8-10 years and have my debit, credit card as well as finance and other accounts with FNB.

I have been a big fan of FNB always but the current customer service I am experiencing is absolutely shocking.

I am trying to open another account with FNB so that I can run some debit orders separately. I have tried to do it on the app and online however every time I try it wants to upgrade my current account I have with you and not open a new account.

I have attempted to contact your customer service center about 10 times and every time they either hang up as the call is connected or simply just cut the call on me while we are speaking.

Please contact me urgently to assist or I will cancel all my accounts with you.