BD
Busisiwe D
1 reviews | Active since Feb 2022
27 Aug 2024, 11:31
Worst cusomer service and response rate aver. Move to Absa like I did
This is an email that I sent to FNB yesterday and still I have not received an aknowledgement of my email and no response either
This is the 3rd time that I am experiencing the same from FNB, I'm glad our relationship is comning to an end and I have been receiving the best customer service at Absa and at Nedbank.
"Good day
This is now 4th day since my initial email to Achmat and 3 days since my follow up including FNB Care email and Hello Peter email.
No one, not a single person has responded, answered my question or give me and update. Where do I take my complaint now, because this here is not customer service.
Regards Busisiwe Dladla "
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Replies (2)BD
Busisiwe D's updateReviewer Update
27 Aug 2024, 15:50I wrote an email to hellpeter almost 4 hours ago. I called FNB 3 times in the last hour and no one can assist me they can only escalate this to the very same person who has been ignoring for over 5 days and after that they drop the call if I ask to speak to a manager or supervisor. This is an urgent matter that I told the consultant that I am dealing with that it needs to be sorted by the 30th and I have some concerns and questions about the process, but that is not important to FNB at all.
BD
Busisiwe D's update27 Aug 2024, 15:50
Reviewer Update
I wrote an email to hellpeter almost 4 hours ago. I called FNB 3 times in the last hour and no one can assist me they can only escalate this to the very same person who has been ignoring for over 5 days and after that they drop the call if I ask to speak to a manager or supervisor. This is an urgent matter that I told the consultant that I am dealing with that it needs to be sorted by the 30th and I have some concerns and questions about the process, but that is not important to FNB at all.
BD
Busisiwe D's updateReviewer Update
27 Aug 2024, 15:52All I have right now are empty promises of feedback and absolutely no idea what is going happen.
BD
Busisiwe D's update27 Aug 2024, 15:52
Reviewer Update
All I have right now are empty promises of feedback and absolutely no idea what is going happen.