AJ
Amone J
1 reviews | Active since Jan 2014
20 May 2019, 15:11
WORST CREDIT CARD SERVICE-YOU OWE ME MONEY
I made a payment to my FNB Credit Card on the 26 April 2019 at 07:39 the money didn't reflect and I had to send Proof of Payment to ADMIN and Collection I send that on the 6 of May 2019 at 11:19 with REF: ********** 6_ ********** 68.
I've been following up since last week and no one can help collections says it is with one department and that department sends me else where. Now I owe FNB 300 odd rands for something that is not my fault meaning I'm going to miss out on the Full amount that I paid in.
Can someone contact me ASAP, cause I can also send lawyers your way.
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Replies (2)
FNB (First National Bank)'s replyOfficial
20 May 2019, 15:56Good Day,
We would like to sincerely apologize for all the inconvenience caused.
A complaint to the relevant department has been re logged for urgent assistance (ref : ***NF ) who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply20 May 2019, 15:56
Official
Good Day,
We would like to sincerely apologize for all the inconvenience caused.
A complaint to the relevant department has been re logged for urgent assistance (ref : ***NF ) who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
***
AJ
Amone J's updateReviewer Update
06 Jun 2019, 12:23Good day,
Someone contact me and sorted the issue out. Money was transferred to the wrong account. even though I don't even have a loan account or know account numbers. I had to contact FNB once again to be send from one department to the other. I eventually found one soul that was willing to help me. Kerwin found the money and told me the money will reflect in my Capitec account in 4-7 working days, it's been 8 days now and I once again had to phone FNB, was send from one department to another.
I am now handed over to lawyer and own FNB R876.90 because FNB can't do one job. I want my name take off from the lawyers and my Credit Record Cleared. That it show I've made a payment on time, but the money was lost. I tried contacting the collection manager Russel but without fail he doesn't answer a phone
I need immediate help cause phoning you and spending hours on the phone is getting me nowhere
Someone contact me and sorted the issue out. Money was transferred to the wrong account. even though I don't even have a loan account or know account numbers. I had to contact FNB once again to be send from one department to the other. I eventually found one soul that was willing to help me. Kerwin found the money and told me the money will reflect in my Capitec account in 4-7 working days, it's been 8 days now and I once again had to phone FNB, was send from one department to another.
I am now handed over to lawyer and own FNB R876.90 because FNB can't do one job. I want my name take off from the lawyers and my Credit Record Cleared. That it show I've made a payment on time, but the money was lost. I tried contacting the collection manager Russel but without fail he doesn't answer a phone
I need immediate help cause phoning you and spending hours on the phone is getting me nowhere
AJ
Amone J's update06 Jun 2019, 12:23
Reviewer Update
Good day,
Someone contact me and sorted the issue out. Money was transferred to the wrong account. even though I don't even have a loan account or know account numbers. I had to contact FNB once again to be send from one department to the other. I eventually found one soul that was willing to help me. Kerwin found the money and told me the money will reflect in my Capitec account in 4-7 working days, it's been 8 days now and I once again had to phone FNB, was send from one department to another.
I am now handed over to lawyer and own FNB R876.90 because FNB can't do one job. I want my name take off from the lawyers and my Credit Record Cleared. That it show I've made a payment on time, but the money was lost. I tried contacting the collection manager Russel but without fail he doesn't answer a phone
I need immediate help cause phoning you and spending hours on the phone is getting me nowhere
Someone contact me and sorted the issue out. Money was transferred to the wrong account. even though I don't even have a loan account or know account numbers. I had to contact FNB once again to be send from one department to the other. I eventually found one soul that was willing to help me. Kerwin found the money and told me the money will reflect in my Capitec account in 4-7 working days, it's been 8 days now and I once again had to phone FNB, was send from one department to another.
I am now handed over to lawyer and own FNB R876.90 because FNB can't do one job. I want my name take off from the lawyers and my Credit Record Cleared. That it show I've made a payment on time, but the money was lost. I tried contacting the collection manager Russel but without fail he doesn't answer a phone
I need immediate help cause phoning you and spending hours on the phone is getting me nowhere