Worst complaints department

This is now the second review I posting about FNB for the same issue, it's has now been 4 days and I have had no assistance still from FNB with regards to my query. My card is still blocked and I unable to utilise the money in the card. When you phone the call centre they tell you that you cannot speak to a team leader as they will not call you back. The complaints department at FNB sent me a mail to say they will call me to resolve the query and IAM still awaiting that call. This is the worst bank ever and I do not suggest anyone sign up with them as they hold your money and do not give you access to it.