Worst company to deal with when ordering on the fnb app

Digital planets is the worst delivery company , working on behalf of fnb. I called in this morning wanting to speak to a manager and I was told that there is no manager available. I then call into the callcentre now and spoke to Tebogo who was not helpful at all. I asked again to speak to a manager and was told his not available, he then refers me to his 2ic and then comes back on the line and says she is also in a meeting. It is their time to close hence they not taking my calls. Now it is 17:00pm and I have still not received my order and they cant even answer me why my order is not delivered. Please cancel my order due to this pathetic service !! I also informed Tebogo I am lodging a social media complaint and he just does not care. Pathetic service and no delivery of my order