Worst Communication

After receiving constant emails requesting an COR 14.3 form to activate my business account and responding each time with the requested form (4 times I sent the form.) I called and was referred twice before being put on hold for 40mins. On the first call they said there were mismatched documents and thats why they keep requesting the document but not once was this said to me via email. Then called again and was put on hold for 20mins where my airtime ran out. Honestly the worst communication from a service provider, and this is not the first time.