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Leonie P

1 reviews | Active since May 2012

09 Apr 2018, 14:36

Worst Client Service - Require urgent paid up letter

Today I phoned in to your FNB temp loan division to request an urgent paid up letter to be sent to me as I was busy with a home application. I spoke to Bianca and requested of her to please issue the letter urgent as the agent requires it in order to submit the application. She assured me that she will attend to it immediately. It is now 6 hours later and still no response. I also required a paid up letter from personal loan and they already without hesitation provided me with a letter. Is this the type of service you give your premier bankers. It was a simple request and now causing me dissatisfaction. I require urgent attention please.

0
Replies (4)
LP
Leonie P's update09 Apr 2018, 16:20
Reviewer Update
Still no answer even after Jessie Dlamini from Team of Bankers assured me he will email letter as soon as possible. It has been 1 hour. Seems FNB dont care about their clients anymore!
FNB (First National Bank)
FNB (First National Bank)'s reply10 Apr 2018, 09:29
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

LP
Leonie P's update20 Apr 2018, 13:01
Reviewer Update
Yet again you have proven that your client`s best interest is not important Call reference RP ********** - your consultant, Fortunate, have promised to phone me back by 12h00 as my refund was supposed to be paid to my already on 18th of April 2018. This is totally unacceptable I have been so poorly handled by FNB this past two weeks I am re-evaluating who I want to bank with. FNB, HOW CAN WE NOT HELP YOU! Should be your new company values.
LP
Leonie P's update20 Apr 2018, 13:01
Reviewer Update
Yet again you have proven that your client`s best interest is not important Call reference RP ********** - your consultant, Fortunate, have promised to phone me back by 12h00 as my refund was supposed to be paid to my already on 18th of April 2018. This is totally unacceptable I have been so poorly handled by FNB this past two weeks I am re-evaluating who I want to bank with. FNB, HOW CAN WE NOT HELP YOU! Should be your new company values.