LN
Laurene N

1 reviews | Active since Sept 2013

18 Nov 2015, 12:32

Worst client service EVER

Im so upset, i feel,i want to change banks!!!<br> There is no proudness in ones job anymore. I wanted to get just a months statement.<br> At the Greenstone Branch in Edenvale one can print your statement outside at the online banking teller and they stamp it for you.<br> Nico Morobi said he wont stamp it because FNB dont do it like that- he is from Vaal Malls Branch<br> I must print my statement inside and PAY for the statement, R15 a page....!!!<br> Talk about double standards.<br> I just waisted my time and they did not even offer me a solution or anything!!!!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Nov 2015, 12:45
Official
Hello Laurenevn,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 814689.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)