Worst client experience and lack of logical thinking

Worst client experience, no logical thinking and empty promises. I am currrtly in the UK and needed to transfer funds internationally. After trying numerous times on the app and it failing due to some error I proceed to the web based online, I have since forgotten my password and proceeds to change it, easy enough, but wait after verging with my ID and bank card num/pin I was met with a message saying please go to an fnb atm for branch to unlock the online account. Well FNB how am I suppose to do that sitting in the UK, which I did inform you about prior to my departure. So after phoning your online banking service, costing me around R500 in international call rates, I was bounced around from one person to the next and then told to send a form with passport and visa details and told it would take 24/48 hrs. That is a great timeframe for someone in a different country to not have access to THEIR own money. It’s been Three days now and I’ve phoned again with the same useless replies.

Secondly, after telling you I would not have roaming you still think it a good idea to send me OTP, really. Where is your logic and customer support. I have never experience such shocking service from a bank. Which ever team came up with these verification steps need to re-think their strategy because they obviously can’t think outside the box.