Worst claims Experience

Worst Claims experience by far, I submitted a claim with FNB for damages caused by lighting to my home equipment, after sending an assessor to inspect they confirmed that the damages was caused by lightning. The Claims handler Abdul Christian confirmed that the damages are covered by the policy. Instead of appointing a service provider to do the repairs they decided to send another inspector who upon inspection confirmed the PC board is damaged and needs to be replaced. When I spoke to their service provider CLC yesterday and this morning they advised that they are treating this as urgent because they have already wasted time for the whole of last week but there seems to be no urgency as to this day nobody can tell me when the repairs will be done.