Worst Chat experience with FNB “team of bankers”

I have recently upgraded to Premier card with FNB with the promise of 24/7 team of bankers. The service is the worst i have experienced this far, the chat platform is poorly designed you wait an hour with no update of when you will be assisted and when a consultant get to be available after 30mins in my case they do not answer the questions asked while waiting, you need to repeat everything and the consultants try to guess what you are saying without asking clarifying questions. My last interaction was with a Yandisa Mdala who was of no help at all there was conflicting statement, grammar and spelling error through out the interaction and abruptly ended the conversation without addressing my concerns. I am deeply disappointed with the customer experience, i dread interacting with the bank i entrust my money with and everytime it gets worse.