1 reviews | Active since Sept 2016
worst cellphone suppliers EVER!!!!false promises!!!taking money for nothing
<p>i am extremely upset...i dont even have the words to comprehend!!! i bought the FNB Gold phone from fnb. first they tell me you have a seven day return policy and that the day of purchase does not count as it was late afternoon.... so the phone gave problems...loging out of apps by itself, the screen jumping, deleting stuff, battery life of 3-4 hoursetc etc etc. so i took it back on the 7th day for a return, only to be told that no...its the 8th day, because they count the first day from day of purchase even after they told me they dont!!!! so i tried working with this phone a couple of months, in the meantime the screen and cover broke somehow...coz its too thin!! but i still tried using it up to the point where i could just not handle it any more!! so i took it to the centurion brach , who then reffered mme to the ifix centurion branch...where (listen to this) thay told me that to repair my phone will take 4-5 months, even if they replace it and give me a new one!! this is RIDICULOUS!!! apparently because they are still waiting for parts from fnb ( FYI- dont sell phones if you cant supply the parts!!!)or something....so...on the 9/9 , i got tired of waiting, because i need my phone for work.i lodged an official complaint at my usual brach(who has been very helpful during this mess the past few weeks) and the branch lodged the complaint with fnb head office who promised to get back to me....and still HAS NOT!!!! THEY STILL HAVENT CONTACTED ME !!!! and it is almost a month later...and STILL NO PHONE!!!! i need my phone for wor****! now i am paying for this phone and not even using it!!!this is unacceptable and i wouldnt recomend this phone nor service from head office regarding the phone or i fix to ANYBODY!!! shame on you? how would you feel to pay for something you dont have? and even worse is that i am not receiving any feedback from the responsible parties whatsoever!!</p> <p> </p> <p> </p>
Good Day Mej Van Dyk,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mej Van Dyk,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
