LM
Lesego M
1 reviews | Active since Jul 2017
05 Jan 2022, 12:27
WORST CALL CENTRE SERVICE EVER
The call centre service appalling. Spent over an hour being taken from 1 division to the next with no clear indication of a way forward. I dealt with over 7 consultants and all the time I was either being transferred to a deferent person or given a different number. *** / *** then lastly I was told to call head office on *** which was not helpful much as it is a WONGA number so the call centre agent gave me a wrong number . All I want to do is pay the bank their money so I can be over and done with their *********** call centre service. Smart Device department is also ****ty and can get hold of it.
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Replies (2)LM
Lesego M's updateReviewer Update
05 Jan 2022, 15:33Further more I came to the branch in JHB CBD and still no help , they now gave me another number to call *** , saying they can’t help me at branch level , after having to wait here for another 30min. Customer service with this bank is really something else , no help from call centre , nor is the help from the branch ..
LM
Lesego M's update05 Jan 2022, 15:33
Reviewer Update
Further more I came to the branch in JHB CBD and still no help , they now gave me another number to call *** , saying they can’t help me at branch level , after having to wait here for another 30min. Customer service with this bank is really something else , no help from call centre , nor is the help from the branch ..
LM
Lesego M's updateReviewer Update
12 Aug 2022, 11:39So I am back here faced with the same problem , from January 2022 not solved and call centre still can't assist . So I was given an account number to pay into to settle my Cheque account Overdraft legal (HP Attorneys). I have been paying into this account monthly yet the amount doesn't decrease. I was also given a different account number to pay into for my smart device, and I am faced with the same problem of amount not decreasing on my FNB app. Now I am getting calls from Attorneys saying my account is in areas I haven't paid. How is this possible if I have been paying into account numbers given to me by FNB personnel. The branch can't seem to help , call centre takes me from one department to another, some say the matter is with legal , some say it is with collections. In the mist of all this unprofessionalism of your staff members I find myself being on hold right now for over 20 min , which adds up to being on the phone for the past 45min with my airtime. Just today only I got given 4 different numbers : *** - Martha , *** - Zanele, *** - Wanda , *** - Legal , all these numbers none of these people pick up the call when I am transferred , and I end up in the wrong department or with someone who is not sure of how to do their job, which is to assist me. This is really frustrating as all I want to do is to settle this debt as I had arranged but it seems to be a mission. Mind you this is affecting my credit score. As much as FNB is busy fixing Bank City in Johannesburg can you also fix your internal mess too and give employees proper training on how to deal with queries. This is not on , really frustrating.
LM
Lesego M's update12 Aug 2022, 11:39
Reviewer Update
So I am back here faced with the same problem , from January 2022 not solved and call centre still can't assist . So I was given an account number to pay into to settle my Cheque account Overdraft legal (HP Attorneys). I have been paying into this account monthly yet the amount doesn't decrease. I was also given a different account number to pay into for my smart device, and I am faced with the same problem of amount not decreasing on my FNB app. Now I am getting calls from Attorneys saying my account is in areas I haven't paid. How is this possible if I have been paying into account numbers given to me by FNB personnel. The branch can't seem to help , call centre takes me from one department to another, some say the matter is with legal , some say it is with collections. In the mist of all this unprofessionalism of your staff members I find myself being on hold right now for over 20 min , which adds up to being on the phone for the past 45min with my airtime. Just today only I got given 4 different numbers : *** - Martha , *** - Zanele, *** - Wanda , *** - Legal , all these numbers none of these people pick up the call when I am transferred , and I end up in the wrong department or with someone who is not sure of how to do their job, which is to assist me. This is really frustrating as all I want to do is to settle this debt as I had arranged but it seems to be a mission. Mind you this is affecting my credit score. As much as FNB is busy fixing Bank City in Johannesburg can you also fix your internal mess too and give employees proper training on how to deal with queries. This is not on , really frustrating.