Worst call centre ever

Spend 2 hours in combine time on the phone holding and still. No one to answer the bludy phone. I got a warning for coming late. From being at the bank still holding for what just to hear the bludy mashine telling me that. All agents are currently busy please hold. Bludy hell for an hour really. And on top of it the bad customers service at the bank. I spend over R100 on my airtime just holding and still no one picked up I'm . I emailed and no reply. Someone needs to contact me from the loans department ASAP