Worst call centre

Phoned FNB regarding a Business account this morning it took 20 mins for agent to answer just to keep quiet and not say a word while i can hear them scuffling around. Had to phone again which took another 20 minutes. The new agent sounded like he didn't want to help me, was very unfriendly also. This is very disappointing being treated in such a manner. I could have saved an hour of my life as well as money for the call because that didn't help me at all.