Worst Call centre

Item: FNB (First National Bank)
Rating: 2
Author: Dunniella S

Dealing with the FNB call center is purely frustrating. I have been trying to resolve my credit card query for two days now. I am either transferred to the wrong department and put on hold for ages and I am constantly having to repeat myself to each person I speak to. And you cannot go into a bank for assistance because they have to go through the call center. This is the worst experience of customer service I have ever received. Ad they charge for their calls so far they have cost me R100 in airtime with no resolve

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

20 Apr 2018, 11:36

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply20 Apr 2018, 11:36

Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Dunniella S's updateReviewer Update

20 Apr 2018, 12:21

Thank you for your response, however since my complaint has been made I have received another message to contact your call center this time with the above-mentioned reference number. This is not a resolution but rather an invitation to further frustrate meself.

Dunniella S's update20 Apr 2018, 12:21

Reviewer Update