Worst call center operators

Consultants on the FNB call center cannot even transfer a call to the right department or provide the correct number for said department (was given different numbers three times). I spent over 20 minutes on a call only being transferred from one desk to another and back again repeatedly, only to be told by one agent that the reason I was being misdirected was my fault because I followed the voice prompt to enter my ID number. Not to mention how many of these agents simply do not listen and speak over you which is just plain rude.

I am closing my FNB accounts - largely because banking with FNB is the most PAINFUL process I have ever encountered. I have paid off my credit card and moved to another bank and it took 30 minutes to have my query escalated to the correct department, get a reference number for my call and start the process of having the account closed.

Transferring calls and providing telephone numbers to departments is the most BASIC of all functions in a call center and they cannot even get that right. The level of ineptitude is SHOCKING.

I have never been happier to leave a bank and I've been banking with FNB for well over 10 years.