Worst call center

Take you call center system and throw it away. It's impossible to stay online for longer than 3 minutes without being disconnected. You menus are long and unnecessary stuff is said making the navigation of the menus very tedious.

I just spent more than 1 hour trying to speak to the right person in many 3 minute calls. So that means +- 20 calls. Basically it goes like this: Dial number on back of card. Choose options to speak to operator. Explain my problem and verify my details told to speak to ***** department. Transfer to *****, cut off. Dial again speak to new operator ,explain everything again transfer again to *****. Finally speak to someone in *****, they put me on hold, the cut off. Dial again same story finally ***** tells me sorry to need to speak to online secure. Again transfer and cut off. This goes on and on and on and on. Speak to someone and every single one of the people I spoke to claims wrong department and wants to transfer me, A transfer will result in a 50/50 change of being cut off. Beign put on hold 50% chance. Sometimes mid call cut off. Choosing a menu option 20% chance you will get cut off. This is super frustrating.

I eventually ask the agent to take down my number and call me back in the event we get cut off, and I'm told that's not possible.

Finally here is my issue I made 2 payments to easypay website. First one success, 2nd one failure due to security reasons. Thats how simple my issue is. No one and I mean no one can help since it's impossible to get to the right department. And you will disconnect.