KS
Karien S

1 reviews | Active since Oct 2010

09 Jan 2016, 13:25

Worst bussiness bank ever!!

My speedpoint card machine is not working. I reported the problem to the call center, they said a technician would be sent within 6-8 hours. Now 26 hours later still no technician. I phoned the call center repeatedly, spoke to the supervisor Stanley Louw, he said he will find out what is going on and will call me back in a few minutes.<br> An hour later Stanley Louw is refusing my call and just told the call center person to tell me they are waiting for a technician. <br> This service is unacceptable!!! <br> I am losing money, because FNB is ***********!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jan 2016, 07:58
Official
Hello karien12,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 845679.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)