worst business process!!

I am highly annoyed to say the least!

I have 3 devices which I bought through FNB. NEVER was I told that I will have to pay a penalty fee for early settlement. This is ridiculous that I am being penalized for reducing YOUR risk. For any normal agreement, normally you are discounted for early settlement; discounted on the interest, yet with FNB, you are penalized????

I know that losing my business will not affect you AT ALL, but your slogan should definitely be changed! Don’t say “FNB, how can we help”. Everyone feels the financial pressure in this country, and one would think that a financial institution would see the benefits of helping their customers reducing their debts where possible, and I the same breath reduce their own risk. Lest say I decide not to settle now, and in 2 months I lose my job, and cant pay you at all…who has lost the most here? Obviously you, just because you choose to penalize your customers rather than help them.

Like I said, I know losing my business will not affect you at all, but I just wanted you to know that your processes needs revision!