1 reviews | Active since Feb 2011
Worst business banking experience
I was told that applying online is easy and takes a few days. I app**** online sent through all documents but never received any proper response from FNB. I followed up multiple times each time having to wait 40+minutes just to speak to someone. No exaggeration I waited 40+minutes each time sometimes calling multiple times a day because FNB staff were unhelpful or no communication was received. How am I to operate business when the bank I want to bamk with is *********** and unreliable? Its been 5days and still no communication and account still not open. I should have selected Nedbank as it would have been an immediate opening of account and they're cheaper.
Deeply regret decision to join fnb. You can cancel my application i no longer want to do business with you
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)