WORST Business banking Ever

They had to verify a director on my business account details. I gave them a time to phone as requested, they did not phone at that time. Then they just closed/froze the business account without any notification or communication or anything. I phoned a couple of times to request to speak to the right department to clear everything but they couldn't put me through, just escalate the matter - which meant absolutely NOTHING. While I was speaking over the phone to a lady she asked me to hold the line and then just ended the call. I needed to access my funds in the account and they did NOTHING to sort the matter. I have two professional accounts with FNB and recently opened a new business account. Will probably move to another bank as soon as I can. Literally the worst experience I have ever had with any bank with the worst systems in place to handle queries.

Business Reg Num: ***