Worst Business Bank in SA Award 2016!
<p>I hereby award FNB with the worst business bank in South Africa award for 2016.</p> <p>I opened a bank account at FNB and was asked to send FICA documents. Knowing that it's crucial for the bank account to be opened as soon as possible I responded within minutes (13th June 2016). Around the 17th of June FNB requested the exact same documents AGAIN. I responded immediately and asked what was wrong with my documents as I sent it on the 13th already. Obviously no response from the heroes at FNB…</p> <p>Today the 20th of June, they delivered my bank card. I activated it and tried to make a deposit online and got an error. Since then I spent almost an hour on the phone. No answer to their fancy SUPER expensive 087 number for almost 20 min. Then got a dropped call after 5 min. Phoned again. Left a message to get a call back. Guess what... No call back. OBVISOULY! I phoned again and spoke to a young lady, think her name was Ntondi. She said my account should be active, she will phone me back with more details in a few minutes. Big surprise, she did not phone at all. Phoned AGAIN! Spoke to a young man that actually tried to fix this utter mess. He said it will take about 2-3 more days as there are 3 more desk that have to verify and collect additional documents. Nice going FNB! This could have been done had you just do your job on the 13th of June.</p> <p>I have payments on hold as a result of this delay. Your incompetence is costing us money. We planned our international business development around your expected timelines. I regret using your bank and will start moving my entire portfolio to a business bank that actually knows how to help.... Good thing we did not move our primary business account to your bank as we intended to do so.</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 944690.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 944690.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
STILL NO ACCOUNT OR FEEDBAC****!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
STILL NO ACCOUNT OR FEEDBAC****!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
On hold for more than 10 min for an agent again. Account was supposed to be open 7 days ago.
Will be sharing this experience as far and wide as possible. It's ridiculous.
On hold for more than 10 min for an agent again. Account was supposed to be open 7 days ago.
Will be sharing this experience as far and wide as possible. It's ridiculous.
I have an open complaint with FNB regarding the worst service I have ever received in my life. They "forgot" to FICA my business account after I sent them all the documents. This caused a massive delay. I logged a complaint and was told 3 days and it will be resolved. I have not heard from FNB again. I just tried to phone AGAIN! Had to hold on for 10 min to their expensive 087 number AGAIN. The line answered, I could hear all the agents in the background but nobody spoke to me. After about a min and a half I put down the phone as it's clear they are NOT HERE TO HELP! Please tell me how this is acceptable!? Again after sending the second batch documents. (after my complaint) I was told they have received everything and will be in touch soon. a week later they requested one of the documents I already sent them AGAIN! It's a viscous cycle of incompetence. I have grown to HATE this bank and everything they stand for. I'm a private client but get treated like sh*%!.
I have never seen a more unprofessional company in my life. I have spoken to probably 10 people since my issue and nobody seems bothered to resolve it. Often they say it might be one bad apple… Not in this case. I have spoken to MANY people regarding this and it seems almost as if they see who can provide the worst service… Maybe FNB has a contest to see how many business clients they can get to leave this month. Your Facebook comment sections speaks a 1000 words…
My business is losing money as a result of FNB and their horrible client service. I guess it's time to stop threatening and start taking action. I have a couple of accounts with FNB. Not that my business means anything to them. I will however make a conservative effort to share this story at every gathering where I can....
Well done FNB, great way to handle complaints. Just let it turn into another complaint... No following up on complaints to find out if it was resolved. Nothing! Please give me a separate reference for this complaint as it's a complaint about your complaint handling! I will start collecting FNB complaint numbers.
14 DAYS STILL NO BANK ACCOUNT!
I have an open complaint with FNB regarding the worst service I have ever received in my life. They "forgot" to FICA my business account after I sent them all the documents. This caused a massive delay. I logged a complaint and was told 3 days and it will be resolved. I have not heard from FNB again. I just tried to phone AGAIN! Had to hold on for 10 min to their expensive 087 number AGAIN. The line answered, I could hear all the agents in the background but nobody spoke to me. After about a min and a half I put down the phone as it's clear they are NOT HERE TO HELP! Please tell me how this is acceptable!? Again after sending the second batch documents. (after my complaint) I was told they have received everything and will be in touch soon. a week later they requested one of the documents I already sent them AGAIN! It's a viscous cycle of incompetence. I have grown to HATE this bank and everything they stand for. I'm a private client but get treated like sh*%!.
I have never seen a more unprofessional company in my life. I have spoken to probably 10 people since my issue and nobody seems bothered to resolve it. Often they say it might be one bad apple… Not in this case. I have spoken to MANY people regarding this and it seems almost as if they see who can provide the worst service… Maybe FNB has a contest to see how many business clients they can get to leave this month. Your Facebook comment sections speaks a 1000 words…
My business is losing money as a result of FNB and their horrible client service. I guess it's time to stop threatening and start taking action. I have a couple of accounts with FNB. Not that my business means anything to them. I will however make a conservative effort to share this story at every gathering where I can....
Well done FNB, great way to handle complaints. Just let it turn into another complaint... No following up on complaints to find out if it was resolved. Nothing! Please give me a separate reference for this complaint as it's a complaint about your complaint handling! I will start collecting FNB complaint numbers.
14 DAYS STILL NO BANK ACCOUNT!
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter your complaint is still in progress and you will hear shortly.
***
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter your complaint is still in progress and you will hear shortly.
***
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)