WORST BUSINESS BANK EVER

They don't deserve even 1 star, the business banking is absolutely atrocious. We are an organisation that needed to change signatories on our business account. Staff at The Glen branch insisted that we have to visit the branch (some of the exco members are in the Cape) and despite us getting the correct information of this being handled by the telephone help desk, it took over a month to get this initiated. Then it took another month to get the documentation to us, we weren't even informed that a document was missing - they just sit and keep quiet. Eventually the signatories are changed but we still have no access to the account via banking app or online banking. We are now waiting 10 business days for ANY feedback or requirements. The complaints departments keeps ensuring us that our complaint is being assigned to all sorts of people and departments BUT WE GET NO FEEDBACK WHATSOEVER. Not surprisingly, since October our business has come to a standstill because we cannot make payments, reconcile bank accounts or review deposits. This is the absolute WORST banking service I have ever dealt with!!!!