Worst business bank ever

I have a business account with fnb, in 2017 I spoke to a consultant from kyc regarding documents that I need to e-mail. This was done but they still made the account inactive without informing us . Last year Mr Thomas van Wyk one of the directors was told the account is inactive and we must just pay in an amount to keep the account activated. On Saturday I went into the branch because I forgot the pin of the account. Pin was re-set and I tried to withdraw funds without luck. I went back to the consultant and was told there is a FICA hold and they just need proof of residence. Monday morning I took the proof of residence. Consultant Theho from postmasburg branch told me no they need more info. I asked him why every agent I speak to have a different story. He looked on the account and informed me that no permissions was loaded and the company name is incorrect, he can give me an answer as to why and just referred to me the consultant in jhb. I explained that I have relocated to the northern Cape and it's impossible for me to go to jhb. I just want to withdraw my money in the account and close it and no one in fnb is willing to help. They change me R80 per month because this is an transaction account but I can't transact because they froze the account. Worst bank ever