Worst business bank

<p>I made an R93000 online bank transfer from my business account to my father's Absa credit card account on 25 May 2016. My father has not received the money sttill and we have statements to prove it. On 1 May I queried the payment at the Woodmead branch and was told that the money went into another account and the money could be floating even though I sent it to the correct account. I was told to call the call centre department and spoke to a Mr David who gave me a reference number and told me my issue would be resolved in 5 - 7 working days; I have not heard from him since. I went to the Krugersdorp branch and was told that they could not see the account to which the money went into and I need to go Absa, without a tracking number, and tell them R93000 went into their accounts on a specific date and they must check. The instruction didn't make sense but I went. Absa tells me that my bank must enquire with their head office. I call the call centre again and I am sent from one agent to another and all of them tell me they can't help. I went to Bedfordview business hub and the receptionist, Ms Thobile, was very sympathetic and kind enough to email the Woodmead branch manager to tell her about my urgent problem, even though it was after hours and she didn't have to help. I spoke to the branch manager, Ms Raisha, who also told me it's not her department and there is nothing she can do but she will try to help, no apology or empathy for my stressful experience with the bank. I emailed her my information including the query refence nunber. She did not bother to email or call me to update me on the progress of my problem. I call her enquire and she tells me she logged in another query and we have to wait 5-7 working days for a response. I tell her that I have already waited more 10 working days and I cannot understand why she does not follow up on my initial query for which I have a reference number and she says she cannot trace it and there is nothing she can do on her side but wait. Can you imagine how infuriating hearing that is? My hard earned money disappears in a bank and no one can help; I am ****ED off!!! ***????My relationship with my father is strained because of your incompetency. It boggles my mind that a bank that has been in business for more than 50 years has not learnt how to resolve an issue like mine. I cannot believe that my issue is novel to you. If it is I definitely do not want to grow my business with you. It's pathetic!!!! You are worse than Standard Bank. I want my money!!!!! If FNB cannot provide efficient support to small businesses I am more than happy to move mine to Nedbank. Stop investing money on ads that create false expectations for customers and sort out your customer service. If my issue is not resolved by 30 June 2016 I am escalating it to the Ombudsman and will publish this problem on newspapers and radio stations so you know my frustration</p>