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1 reviews | Active since Jul 2016

13 Jul 2016, 13:45

Worst Business Account Opening Experience Ever

<p>I am very dissappointed with the Business Accoun Opening process via FNB. Not only did they send us the wrong documents to fill, they are now unwilling and less then interested in rectifying the problem. Won't allocate a business manager and frankly are extremely unhelpful. When a complaint is submitted via their website - they promptly email you back to call the call center and of course start the story all over again with no results. Out of 3 directors on the company only one has access to the bank account - what was the point of insisting on all 3 directors details if you completely ignored them anyway. This whole process took over a month and was incorrect in the end anyway. Worst experience ever - needless to say we will not be using FNB as our Business Partner, what a waste of time. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Jul 2016, 14:37
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 962122.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)