Worst branch

I went into the branch on 20/09/2015 wanting to withdraw from my 32 day notice account as I need the funds for an emergency, however they needed proof of what the matter was about. Told them that it involves doctors but confidential. They refused to assist me simply cause they are not allowed to. In 2013 I experienced the same problem with them where by I wanted to make payments for my car as it would have been repossessed and they turned me away. But when I went to the branch at The Glen they assisted me and explained that I would be charged extra due to withdrawing before that 32 days which I accepted. I'm disappointed that I opened my account in Maponya but their service is pathetic and they turn me away but at the other branch I got help in 2013. I'm not willing to go to another branch this time and would rather end my relationship with fnb if it will treat me this way. Clearly fnb doesn't respect people's privacy even when the matter at hand is confidential. Your service is pathetic.