1 reviews | Active since Jun 2013
Worst Banking Service ever
FNB has become the worst bank that I have had to be associated with. I have constantly been hit with ******* and unauthorised debit orders on my account the whole of 2018 and to day FNB has been unwilling to assist in the matter and I constantly now have to check my statement on a Daily Basis as a result to see if for that day I did not have an ******* debit order come off.
Mind you I am paying an arm and a leg for the "Premier" account that they offer and the best they can do is for their consultants to send me an extract of the T&C's when I contact them about the issue and give me attitude. If a client is constantly stopping a debit order from the same company it obviously means there is an issues and I did not authorise it, why would I constantly be stopping it then?
For the month of Dec I have already had to stop 5 of these debit orders. On the 21st of December alone I was hit with 3 of these ******* Debit orders in one day. Again November I had to stop 4 of these debit orders.
The funny part is when FNB then wants to offer me to move to an even more expensive account for what? You are already failing me on my current account anyways why would I move to an even more expensive account? This so called " Premier" banking service is really a sham, you get the worst service but pay the most expensive fees for it.
This is the worst bank I have been associated with by far and I am looking into moving banks
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
