HP
Hentie P

1 reviews | Active since Apr 2013

07 Feb 2017, 07:01

Worst banking service

<p>In Dec 2016 I had endless problems to get salaries released . Afterwards I had to go to the Vaal Mall Branch to load money on a credit card to pay for air tickets. </p> <p> </p> <p>Yesterday I tried various ways to contact the Three Rivers branch in Vereeniging, all in vain . Even the published tel numbers are wrong . </p> <p> </p> <p>My "banker" resigned in mid December 2016 and nobody has been assigned ( that I know of ) to my business. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Feb 2017, 08:48
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)