Worst banking servcie by any bank in SA!

What disgusting service I received today!

I made contact with business banking, asked them we need to do a payment reversal before the payment clears at the other bank, because we mad a account number typo.

He then told me to phone online banking and they will be able to help me with that and reverse the payment.

I phone online business banking and they said I must download a form and send it to a email address and they will get back to me within 10 working days and it would cost me R310 and it's on guaranteed .

No other banks, not going to mention names, are able to do this kind of query on the phone within a few minutes.

I asked to talk to a supervisor, and there is no way I can talk to a supervisor, I must agains end an email and they would get back to me in 3 business days.

3 business days and 10 business days are WAAAY over the clearing times of this payment, so why the hell can FNB not assist me in this mater!!?

I amreally going to move banks soon if FNB does not come to the party, always email on email and never someone who can actually help me when I pick up the phone and phone them.

Disgusting service from the so called best bank in SA!!!