DvdM
David van der Merwe
1 reviews | Active since Sept 2016
01 Mar 2019, 08:44
Worst banking experience promised by FNB
Done a batch payment for salaries like doing for last 24 months at 17h10 on Thursday
No payment went through although transaction was successful and everything showed on transaction history
No employee got their pay
Phone business banking - said they cant help - had to phone online support @ 08h00
They said its not their problem and referred me back to Business banking - 45 minutes + on the line - for more than 20 minutes the agent kept me on hold whilst talking to online section
TOTAL INCOMPETENCE
CUSTOMERS NOT IMPORTANT TO FNB
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Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
01 Mar 2019, 10:17Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with ref : ***F who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with ref : ***F who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply01 Mar 2019, 10:17
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with ref : ***F who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with ref : ***F who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)