DvdM
David van der Merwe

1 reviews | Active since Sept 2016

15 Dec 2016, 14:49

WORST BANKING EXPERIENCE PROMISED

<p>Went to bank to set op recipients for Business Account - can't access it online as requested - only available if at ATM - Why did I wasted my time then to go into the bank in Kolonade to set it up</p> <p> </p> <p>Moved money from business account to another bank - they ask about an clearance option - no eplanation given for what No or Yes option means - so bank take 2-3 days to move the money whih I NEED NOW!!!!!!</p> <p> </p> <p>Logging a complaint about this - will attend to it within 2-3 business days - when you need assistance NOW!!!!</p> <p> </p> <p>Look forward closing my business account in January 2017</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Dec 2016, 12:00
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)