Worst banking Experience FNB Forex

Hello everyone

I would like to shed light on the worst banking experience I have ever had ,at bank. I am an existing FNB client. I have trusted this institution for many years.

I have been processing my forex payments through FNB PayPal forex services for almost 2 years now.

With FNB charging me commission fees consistently for almost 2 years

On the morning of the 22nd February 2023 at 1am after my business meetings , I attempted to process one of my weekly transactions on the updated FNB website but I noticed that it appeared incomplete, but was accessible.

It was nearly impossible to use due to its completely new G.U.I ( On the FNB/PayPal withdrawal feature tab). I eventually managed to make a withdrawal, or so I thought, but got an error message upon completion.

I called FNB after 8am the same day and was told there were many errors with the app but I never received even one SMS or email to inform me of this.

I was then told my money should reflect on Friday. But it didn't. I called on Saturday morning And was told the matter would be escalated, but my money should be paid into my account on Monday.

This never happened because I was called on Monday the 27th ,I was told my money was not processed by the Finance Department.

It's now Wednesday the 1st of March and I still have not received my money. I called FNB on the morning of the 28th of February and was told my money is now processed 5 days later ,but is still not in my account. Even according to FNB's own policy, which is 5 working days. This has now become an embarrassing contradiction and almost ******** breach of their own rules.

I respected this very large financial institution but due to this extreme level of incompetence and spitefulness I have lost almost all respect in its credibility.

-This is clearly unfair business practice.

-Poor communication

-Poor planning ;How can you update a banking app 1 week before month end, in the shortest month of the year.

- Complete disregard for their existing clients and their families .

- They constantly treat you like they are doing you a favor.

-Patronize you with fruitless apologies only after you educate them on professional Customer service conduct

Since this is not my first complaint about their unsatisfactory services.

All I want is my money and this week will be my last transaction. Then I will explore all possible avenues diligently and continuously until justice is served.