Worst banking experience

I reported to ***** on 4May 2020 about some money that had been sent from my account using ewallet . Two transactions to an unknown number without my authorization were made.I only received an incontact message on the 2nd translation upon which I contacted fnb then I was told to report to ***** .THE claim has since not been responded .When I call ***** department I’m put on hold on several occasions& they put me through in different circles before they hang me up.I have since wasted over 400 on airtime just to call them checking how far my case is but not got any help.Im even scared to keep money in that account for I do not have an explanation how the money was ****** from my account.All I was told was that the the number linked to my cellphone banking wasn’t mine and they had since blocked it.This has been a bad experience for me for I lost money that I needed during that time of lockdown and still haven’t been told what happened.Its like nobody even cares if you loose your money.