worst banking experience

Item: FNB (First National Bank)
Rating: 1
Author: Richard G

FNB worst banking experience ever. Requested settlement amount for my credit card account and duly settled account. somehow FNB has managed to find some more money somewhere somehow that i am supposed to still owe despite the account having been settled. all pleas and a dispute has not assisted and FNB has the audacity to debit my account despite there being a dispute in process. worst customer service agents to date.

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Replies (2)

Richard G's updateReviewer Update

09 Mar 2018, 11:52

Now that FNB has unilaterally decided to take money from account to pay an account that i settled and closed i has just been issued with a new reference number that the matter is under dispute. how rich is that? Ref ********** NF

Richard G's update09 Mar 2018, 11:52

Reviewer Update

FNB (First National Bank)'s replyOfficial

09 Mar 2018, 12:43

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Credit Card Division Private Clients who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply09 Mar 2018, 12:43

Official