JvdW
Johnathan van der Westhuizen

1 reviews | Active since Aug 2017

01 Jul 2022, 16:35

Worst Bank, Worst Service.

I wish I could rate it Minus Zero!! Statelike service. I can't dispute debit orders I can't disinvest

The app and communications is a good idea if it works but you get transferred around like a used rag same as waiting on a call.

I have spent more than 2 hours waiting on call and I've tried everything on the app.

So who will be reimbursing my time, airtime and effort because of this useless service!!

I wish I could change to a better bank

I understand why you are experiencing high volume calls, its because of the lack of service and professionalism that the call lines are flooded

0
Replies (2)
JvdW
Johnathan van der Westhuizen's update01 Jul 2022, 17:05
Reviewer Update
11:43 I started with the app messaging, now 17:05 still no help!

I have been on calls for longer than 30 minutes, just for the consultant to put the phone down in my ear!

Thanks for the reply on hello peter, make sure you visit Twitter and Facebook
JvdW
Johnathan van der Westhuizen's update03 Jul 2022, 09:06
Reviewer Update
So today is Sunday, my problems still has not been attended to I am still trying to call but I get transferred from one department to another, waister another 2 hours o my life and that waiting tone is driving me crazy and the app messaging is pointless as it takes them 1 to 3 hours to actually start a conversation and by that time I'm no longer active.

Thank you FNB for your utter useless response and service